Privacy policy
Last updated: Nov 13, 2025
This Privacy Policy explains how vioven ("we", "us", "our") collects, uses and shares your personal information when you visit or interact with vioven.com (the "Site") or use any related services (collectively, the "Services"). In this Policy, "you" refers to any individual using or communicating with us through the Services, whether as a customer, visitor or any other user whose information we process.
Please review this Privacy Policy carefully.
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect updates to our practices or for operational, legal or regulatory purposes. When changes are made, we will post the updated version on the Site, modify the "Last updated" date and take any additional steps that the law may require.
How We Collect and Use Personal Information
We collect personal information from several sources in order to provide and improve the Services. The specific information we collect varies depending on how you interact with us. Alongside the uses described below, we may process your information to communicate with you, meet legal obligations, enforce our terms and protect the Services and our users.
Information We Collect
Information You Provide Directly
This includes information you choose to submit through the Services, such as:
• Contact information including name, address, phone number and email
• Order details including billing and shipping information, payment confirmation and contact information
• Account data including usernames, passwords and recovery information
• Customer service communications, including any information you share with our support team
Some features require certain information to function. If you choose not to provide details we request, access to those features may be limited.
Information Collected Automatically
We may automatically collect technical data about your usage of the Services. This information ("Usage Data") may include:
• Device and browser information
• IP address and network details
• Pages viewed, actions taken and interaction metrics
We use cookies, pixels and other tracking technologies ("Cookies") to collect this information and to personalize and improve the Services.
Information from Third Parties
We may receive information about you from service providers and vendors that support our operations. Examples include:
• Shopify and similar platforms that help power our online store
• Payment processors who collect and process your payment information
• Marketing and advertising partners that use tracking technologies to understand engagement
Any information collected from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your information to fulfill our contract with you and deliver the Services. This includes processing payments, fulfilling orders, managing your account, arranging shipping, handling returns, sending order notifications and supporting your interactions with our store.
Marketing and Advertising
We may use your information to send promotional messages by email, SMS or mail and to personalize advertising across our Site and other platforms. For EEA residents, this processing is based on our legitimate interest in promoting our products, consistent with Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your information to detect and investigate fraud or unauthorized activity and to protect our users and the Services. Users with accounts are responsible for safeguarding their login credentials. EEA residents: the legal basis is our legitimate interest under Art. 6 (1) (f) GDPR.
Communication and Service Improvement
We may use personal information to provide customer support, respond to inquiries and improve the functionality and quality of our Services. This is part of our legitimate interest in maintaining strong customer relationships according to Art. 6 (1) (f) GDPR.
Cookies
We use Cookies to operate, maintain and improve the Site. These technologies help remember your preferences, run analytics and personalize your experience. Third parties may also use Cookies on our Site for advertising or measurement purposes.
Most browsers accept Cookies by default. You may disable or remove Cookies in your browser settings, though doing so may impact functionality. Blocking Cookies may not prevent all information sharing with third parties.
How We Share Personal Information
We may disclose your personal information under the following circumstances:
• With service providers who perform functions on our behalf such as hosting, payment processing, customer support, fulfillment and analytics
• With business or marketing partners that use the information in accordance with their own privacy notices
• When you authorize or direct us to share information with third parties
• With affiliates within our corporate group
• As part of corporate transactions such as mergers or restructurings
• When required by law or to protect our rights, enforce policies or respond to legal requests
Below is an overview of categories of personal information shared and the types of recipients:
• Identifiers including basic contact details and account information
• Commercial information including orders, shopping behavior and support interactions
• Internet or network information including Usage Data
• Geolocation data inferred from IP addresses
Recipients include service providers, marketing partners and affiliates.
We do not use sensitive personal information to infer characteristics about you and do not disclose such information without your consent.
Third Party Links
The Site may contain links to external websites. We are not responsible for the privacy or security of third party sites and encourage you to review their policies. Information you share publicly or through third party platforms may be visible to others.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so we can delete it. We do not knowingly sell or share personal information of users under 16.
Security and Data Retention
We use reasonable safeguards to protect personal information, but no system is completely secure. Information sent electronically may not be fully secure during transmission.
We retain personal information only as long as necessary to provide the Services, operate the Site, meet legal obligations, resolve disputes and enforce our agreements.
Your Privacy Rights
Depending on your residency, you may have the following rights regarding your personal information:
• Access to the personal information we hold
• Deletion of personal information
• Correction of inaccurate information
• Portability of certain information
• The right to opt out of targeted advertising or the sale or sharing of data
• The right to restrict processing
• Withdrawal of consent where processing is based on consent
• The right to appeal decisions about your privacy requests
You can manage communication preferences by using the unsubscribe link in our emails. Even if you unsubscribe, we may still send service-related emails such as order updates.
We may need to verify your identity before responding to a request. You may appoint an authorized agent to act on your behalf, subject to verification.
Complaints
If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also file a complaint with your local data protection authority. For EEA residents, supervisory authority details can be found online.
International Data Transfers
Your information may be transferred to and processed in countries outside your place of residence. If data is transferred outside Europe, we will use approved transfer mechanisms such as Standard Contractual Clauses or other legally recognized safeguards unless the destination country is deemed to have adequate protection.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: info@vioven.com
Address: 501 Silverside Road, Ste. 105, Wilmington, DE 19809, US
Unless stated otherwise, we act as the data controller for your personal information.